Sharath Shetty

Dear ,

Thank you for contacting PayPal.

I understand that you want to know why the payment you received for
$ USD from is reversed. This payment was sent as
Personal. We have stopped allowing Personal Payments to be sent to and
from India. We are aware of this issue and I sincerely regret the
inconvenience it has caused you. We are trying to resolve this as soon
as possible. Below are the details:

Personal Payment - Send Money for India Accounts

· India customers are no longer able to see the option to send a
Personal payment on the Send Money page
· They can continue to use other payment options, such as eBay checkout.

If this was a payment for a purchase of goods or services, and not a
personal payment, then you may contact the buyer and have him or her
resend the payment as follows: (a) click the Send Money tab, (b) select
‘Goods’, and (c) provide a shipping address.

If this payment was a personal payment, such as a gift to a friend or
family member, then we request that you find another payment method
until we restore personal payments to and from India.

Although India customers are unable to send Personal payments, they are
still receiving Personal payments from Non India customers.

· In order to stop ALL Personal payments TO and FROM India accounts, we
have started reversing Personal payments sent by Non India customers
starting today. (the only exception will be in cases where the buyer has
included a shipping address – we don’t want to delay any shipment of
goods)
· Emails will be sent to both sender and recipient to let them know why
the money was returned and what options they have to proceed forward.
(see attached for examples)
· We are also in the process of implementing a change on the website to
automatically stop the payment from processing, rather than waiting to
reverse the payment. We will send you additional updates as soon as we
have more details.

The Personal payment option on the International Send Money page has
been updated and India has been removed from the ‘select a country’ drop
down list.

· If the payment was for a purchase of goods or services, and not a
personal payment, then the buyer may resend the payment to the seller by
following these steps on the PayPal website: (a) click the Send Money
tab, (b) select ‘Goods’, and (c) provide a shipping address.

I'll be glad to hear from you if you need clarification, please email us
again and we will try our best to give you immediate answers. Thank you
for choosing PayPal for your online payment needs. We appreciate your
business.

Sincerely,
Dayna
PayPal, an eBay Company

Copyright© 2010 PayPal Inc. All rights reserved.

Consumer advisory: PayPal Pte Ltd, the Holder of the PayPal™ payment
service stored value facility, does not require the approval of the
Monetary Authority of Singapore. Consumers (users) are advised to read
the terms and conditions carefully.

Got more questions? You'll find answers at our improved help center.
Click "Help" on the top right corner of any PayPal page to get started
or you can visit www.PayPal.com/101.

Labels: Paypal, paypal blog, Paypal India, paypal local bank ransfers in india, paypal personal payments

# posted by Sharath Shetty @ 2/08/2010 04:03:00 AM